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National Rail Knowledgebase · notices last imported 20 Oct 2026, 12:44
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View notices & operator status →National Rail Knowledgebase · station feed last imported 20 Oct 2026, 07:00
This is a Category A station: This station has step-free access to all platforms. The Assistance Meeting Point is by the platform shelter. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
There are no lifts
Station staffing: Unstaffed
Doleham Passenger Assistance Meeting Point 0
Assistance Meeting Point
The platform shelter. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel . If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by: Pressing the “emergency & assisted travel” button on a station Help Point Calling our Assisted Travel team on: 0800 138 1016 Texting us on: 0800 138 1018 Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Southern .
0800 138 1016
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016 Textphone - 0800 138 1018
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