Maidstone
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Southeastern
Platform 2
Previous information
From Strood (Kent)
Southeastern
Platform 1
Live estimate
From Tonbridge
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National Rail Knowledgebase · notices last imported 20 Oct 2026, 20:59
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View notices & operator status →National Rail Knowledgebase · station feed last imported 20 Oct 2026, 07:00
This is a category B3 station. Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
There are no lifts
Station staffing: Part Time
Maidstone West Passenger Assistance Meeting Point 0
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Maidstone West Passenger Assistance Meeting Point 1
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2 or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
On way in to access trains via the booking hall
This station is not continuously staffed please see staffing times for details of when staff are available.
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Nearby bus services
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Stop and route list generated 20/10/2026, 22:45:53; refreshed at least hourly on request. Departure boards refresh separately.
Published routes
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UK times · Published schedule · auto-refresh 30s
Arriva Kent & Surrey
Stand —
Scheduled
Arriva Kent & Surrey
Stand —
Scheduled
Published routes
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UK times · Published schedule · auto-refresh 30s
No current departures are available from the imported live/timetable data.
Published routes
Page refreshed 22:45:53
UK times · Published schedule · auto-refresh 30s
No current departures are available from the imported live/timetable data.
Published routes
Page refreshed 22:45:53
UK times · Published schedule · auto-refresh 30s
No current departures are available from the imported live/timetable data.
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