York
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TransPennine Express
Platform 9
Previous information
From York
TransPennine Express
Platform 10
Live estimate
From York
TransPennine Express
Platform —
Live estimate
From York
TransPennine Express
Platform 11
Previous information
From York
Northern
Platform 6
Previous information
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National Rail Knowledgebase · notices last imported 18 Oct 2026, 02:59
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View notices & operator status →National Rail Knowledgebase · station feed last imported 17 Oct 2026, 07:00
This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 . Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
There are lifts
Station staffing: Full Time
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
York Passenger Assistance Meeting Point 0
Customer Information Point
This is located to the right of WHSmith's as you enter from the main station entrance (Mon-Sat 06:45-20:30 & Sun 07:45-20:00)
York Passenger Assistance Meeting Point 1
Passenger Assist seating area (outside Customer Information Point opening hours)
When the Customer Information Point is closed, sit in the Passenger Assist seating opposite with black & yellow signs. Speak to staff when they arrive
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
03457 225 225 or 18001 03457 225 225 (Text relay service)
On main concourse.
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Nearby bus services
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Stop and route list generated 20/10/2026, 04:48:33; refreshed at least hourly on request. Departure boards refresh separately.
Published routes
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First York
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First York
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Coastliner
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First York
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Published routes
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UK times · Published schedule · auto-refresh 30s
First York
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First York
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Published routes
Page refreshed 04:48:34
UK times · Published schedule · auto-refresh 30s
First York
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First York
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